by Christopher E. Stafford Operators, owners, and guests in this era of rapidly evolving technology have more information than ever before in the history of the hospitality business. HMP Master & its integrated HMP Mobile and TravelX guest-facing app allow for
by Bart HagemanIn today’s digital economy, whether transacting personally or professionally, we expect immediate results. Take, for example, mobile banking – with two taps on your phone, you get a direct impact, ranging from the weather at your exact location to the
What defines success, and how is it achieved?The biggest challenge of the modern hotelier is managing inventory and hotel facilities to enable a profitable outcome for all stakeholders. The best hotels maximize RevPAR and repeat guests,
by Ken Scott Hospitality brands that create loyalty through subscriptions are more likely to be profitable and survive downturnsLoyalty is an emotion. It’s not about money- Ken ScottHaving a subscription business model during the Covid downturn has been a lifeline for
by Mark Remijan Evidently, guests do Guests increasingly crave a high-quality, personalized experience. While mobility remains the top technology concern among guests, hotels are taking a comprehensive,
by Mark Remijan What is your most profitable revenue channel? What source of business delivers most to your bottom line? What about the lifetime value of your client? What about your VIP and most loyal guests? Who helps you build your brand
Everyone knows what they do and how to do it. But most successful companies have one thing in common: they know WHY they do what they do. This powerful principle builds strong brands, motivated teams, and resilient corporations.
Coronavirus will dissipate, becoming less deadly, but will not disappear. Due to the threat of virus resurgence, a number of countries will restrict inbound and outbound travel. New Zealand and Australia have already begun discussions around border closure for the next