Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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Transforming Hospitality Management

General

Q. How is HMP Master different from other PMS vendors?

HMP Master is dedicated to progressive, boutique hotels and hospitality companies that want more out of the IT platform system in terms of functionality, simplicity, price, business intelligence and really addressing pain points.

In terms of product, 360, our property management software, is a comprehensive platform system that addresses all key components of hospitality management including PMS, POS, Direct booking engine, Channel Manager, HR, Finance, Operations and more in a simple to use, intuitive interface and integrated suite of web, mobile and guest facing mobile applications.

In terms of service, HMP Master is your hospitality partner that provides responsive technical service support and best practice usage tips to help you maximize benefit to your hotel.

In terms of price, 360 offers unbeatable value for money.

Q. How is 360, your PMS platform, different from others?

360 is a comprehensive platform system covering all key aspects of hospitality management including reservations, sales, operations, F&B, finance, business intelligence and more.

360 provides a robust suite of analytics, dashboards and automated reports that make it easy for managers to execute and stay focused on the practice of hospitality and for staff to have the tools they need to deliver real-time value-adding service in a coordinated fashion.

With 360, owners are empowered to stay on top of their hospitality asset in real-time through dashboards, analytics, business on the books, fixed asset register and more.

Q. How does 360 help me grow my revenue?

By increasing direct bookings and special offer promotions via Direct.
By increasing referral bookings via the TravelX guest-facing mobile app.
By increasing guest satisfaction (digital touchpoints) and repeat bookings via TravelX.
By increasing direct orders from guests while on property promoted through the Guest Bulletin Board via TravelX.
By offering package bookings (bundled higher value products) grouped, priced and booked efficiently via 360.
By saving commission income paid to OTAs through direct booking capture via Direct.
Through sales analysis and business intelligence to formulate effective marketing strategies using the Guest database via 360.

Q. How does 360 help me improve my bottomline?

360 helps you improve your bottomline by growing revenue and lowering costs. With 360, you can do so much more with less.

Grow your revenues through HMP Direct and TravelX by building your direct client business and capturing more value-adding sales during the booking process. Continue momentum on-property with digital touchpoints, making it easy to generate referral bookings and on-site purchases.

Lower your costs by engaging your staff to be more productive — HMP Mobile gives them tools to take real-time direct, coordinated service action — you accomplish more with fewer staff. Also, reduce the number of IT systems and costly overhead. HMP provides a comprehensive solution at an unbeatable price.

Empower your staff and managers to spend more time practicing hospitality and increasing guest satisfaction, including digital touchpoints with guests via TravelX.

Our team provides you with real-time business intelligence so you can see how your business is performing and analytics that clarify what actions need to be taken.

As an industry thought leader, HMP Master provides you with “Insights” and practical tips from leading industry veterans that empower your team to be more effective and productive.

Q. How will you make my hotel’s check-in process more efficient?

We deploy a digital check-in form that is automatically sent to guests’ emails before they check-in. Check-in forms are linked to reservations on 360. Once a guest fills out this form, his or her information is automatically populated in our system, saving valuable human resource time of your staff. Should guests elect not fill in the digital check-in form then they simply fill out the form upon arrival on property via tablet computer at the Front Desk.

Q. How does 360 automate my hospitality management processes?

Through real-time dashboards and analytics as opposed to waiting on finance to “kick up the numbers”.

Automated report suite empowers managers to generate reports with real-time updates and efficient distribution and management productivity tools.

HMP Mobile coordinates staff communication and operational services in real-time — no “dropped balls”.

TravelX automates the Welcome (check-in), Thank You (check-out) and guest survey processes to ensure you never miss a digital touch point and that you increase guest satisfaction.

Fixed Asset Register provides Owners with real-time updates to their asset base.

POS Register posts F&B and other services ordered direct to guest folios.

Bookings automatically add to or update the guest database and agent register.

Q. Does 360 display and process multiple currencies and languages?

360 headings are displayed in English. Currencies can be toggled at the top left of the 360 portal. 360 can detect any keyboard language you type in and will be displayed accordingly.

Bi-lingual platform interface is available as part of a customization package.

Q. Is the HMP Mobile app the same as the 360 web application?

HMP Mobile provides most of the functionality of 360 web, albeit curated for mobile screen usage.

HMP Mobile is designed primarily for operational usage by staff for things such as reservations, bookings, purchasing, maintenance, housekeeping, POS orders, expense transactions and more.

Reports and dashboards are accessible via 360 web.

Q. If electricity is temporarily cut off, can I still access 360?

Yes. Please keep in mind that 360 is a cloud-based application, accessible via the Internet. If your electricity is cut off, we suggest connecting your device to a mobile hotspot for continued Internet access.

Q. What can guests do on TravelX, your guest-facing app?

Guests can do the following via the TravelX mobile app: request check-in/out, receive personalized letters from you, view their bills and track ongoing orders, view their booking details and your hotel’s information, add people to their reservation and send messages to their party, view posts from you (upcoming events, travel tips, alerts and special offers), send messages to you (compliments, complaints, requests and a direct message to the GM), complete a hotel feedback survey at the end of their stay, refer friends to your hotel, and send friends special offers from you.

Please check out our demo video here.

Q. How will you help me generate more referral bookings?

360 has a robust Guest Database which allows you to store valuable information about your guests. With guests tags, you can segment your guests into different groups of your choosing. Guests tags are completely customizable by you. We suggest creating guest tags for nationalities, VIPs and guest preferences. 360 automatically assigns guest tags for New Guests and Returning Guests. Guest tags allow you to identify specific types of guests and adjust your communication and marketing strategies accordingly.

Through TravelX, our guest-facing reservation management app, guests can refer their friends to your hotel and send them a special offer (e-Voucher) from you. Referred guests will receive a code that they can input into their reservation when they book through your website (via Direct, our direct booking engine). This encourages guests to book directly and allows you to track which guests are referrals.

Q. How will you help me generate more direct bookings?

Direct, our booking engine, is designed to encourage guests to book directly through added benefits and special offers that are promptly displayed when a guest looks for rooms on Direct. “Added Benefits for Booking Directly” is a section that is displayed under every room type. This allows you to customize offers for guests that they would otherwise not receive if they booked through a third-party site. This section is meant to act as a compelling argument for guests to book through you, as it gives you flexibility in pricing if you have a lower listed price on a third-party. “Special Offers” are an easy way for you to upsell, by listing add-ons or packages that guests can include in their reservation.

Through TravelX, our guest-facing reservation management app, guests refer their friends to your hotel and send them a special offer from you. Referred guests will receive a code that they can input into their reservation when they book through your website, via Direct. This encourages guests to book directly and allows you to track which guests are referrals.

Q. How is Direct, your booking engine, different from others?

Direct offers simple, user-friendly flows for guests, ensuring that their first touch-point with you is seamless and professional. With only four steps, guests will create detailed reservations that give you more information than other booking engines.

Direct will help you generate more direct bookings, as it is designed to encourage guests to book directly through added benefits and special offers that are promptly displayed when a guest looks for rooms on Direct. “Added Benefits for Booking Directly” is a section that is displayed under every room type. This allows you to customize offers for guests that they would otherwise not receive if they booked through a third-party site. This section is meant to act as a compelling argument for guests to book through you, as it gives you flexibility in pricing if you have a lower listed price on a third-party. “Special Offers” are an easy way for you to upsell, by listing add-ons or packages that guests can include in their reservation.

On the room selection page, guests will be able to preview hotel features, policies, and FAQs (and any other information you want to include), filter their room search to include certain features and amenities, review added benefits for booking directly, and add special offers to their booking.

Once they have selected their room(s), they will be prompted to fill out their information and be given the option to manage their stay on TravelX, our guest-facing reservation management app. On this page, guests will also be able to type in any requests they might have, and fill out arrival details. Requests and arrival details will automatically be displayed on 360, our PMS, so that your staff is prepared for their arrival.

Once guests have added people to their reservation (optional), they will be taken to the confirmation page where they will be reminded that they are receiving the best deal out there, with added benefits. Confirmation emails will be sent automatically to their email(s).

Q. Can I preview how Direct works for both guests and our hotel?

a. Certainly! Check out our demo video here for details.

Q. If I do not have a website, how will I use Direct, your booking engine?

No website, no problem! HMP will provide and host a website for you as part of its Direct license package enabling you to strengthen your brand and capture direct bookings on your own website.

Q. How are all your products integrated with one another?

a. Direct, TravelX and HMP Mobile are integrated components of the 360 platform system.
b. Our products are designed to seamlessly communicate with one another, so you no longer have to manually input data on multiple platforms. Check out our demo video here for details.

Payment

Q. Can I pay monthly instead of annually?

Yes. However Special Introductory Pricing package offers are based on annual license terms paid in advance. Monthly license fees are based on standard rates.

Q. Do you process payments on your system?

HMP will connect to Stripe.com.

Q. Can I split individual bills and invoices, and assign bills to rooms?

Yes.

Q. Can I process payments on your POS if the customer is not a guest?

Yes. HMP POS features ‘Open Tabs’ for outside guests to facilitate orders and payment settlement.

Integrations

Q. How are OTA channels integrated with your system?

OTA channels are connected through HMP’s OTA Optimizer using leading integrated third-party channel manager technology.

HMP’s technical service team closely coordinates the OTA channel configuration and rate plans with property to ensure seamless connection and ‘go live’ operations.

Q. Can I integrate other softwares with your system?

Yes. As long as your software provides API connectivity then HMP can connect for you as part of a customization package.

Q. How can I connect my existing POS to your system?

Existing POS software and hardware systems can be connected to HMP via API connection.

Users

Q. How many users can I have on my license?

Unlimited as long as staff, guests, managers and owners are connected to that particular property.

Q. Do you have dedicated portals for different staff roles?

No. Staff roles are managed and customized by property via Permission settings.

Q. Can I set permissions for different users to limit staff access to certain information?

Absolutely. Manage staff access rights via Permission settings in HMP. Update and configure at any time.

Onboarding

Q. Do you charge an onboarding fee?

Yes. However, special introductory pricing offers currently waive onboarding fees for a limited time only.

POS

Q. Does your system include a POS?

HMP comes with 2 POS outlets by default – restaurant and Front Desk.

Q. How many POS outlets can I have on your system?

HMP 360 offers 1 restaurant POS and 1 Front Desk POS by default. Additional POS outlets are available as part of a customization package.

Q. Can I set up a POS for my spa?

Yes. This can be done indirectly via Front Desk POS or explicitly by adding a Spa POS as part of a customization package.

Q. What hardware do I need in order to use your POS?

HMP does not specify hardware. However we recommend tablet computers of choice for restaurant, front desk and kitchen – at least 1 table computer per outlet or kitchen.

Q. If I already have my own POS system and hardware, can I still use 360?

Yes as part of a customization package. HMP can connect to your POS provided it has API connection capability.

Q. How do digital signatures work on your POS?

Instead of printing out order tabs and receipts, guests can sign their order and bill via their mobile device or staff tablet computer digitally. Digital signatures, orders and receipts are posted to their room bill or settled directly.

Q. Can I post orders made in the restaurant directly to a guest’s room bill?

Yes.

Q. Does your POS allow for splitting bills or merging tables in the restaurant?

Yes.